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Return Refund Cancellation Policy

Return Refund Cancellation Policy

Effective Date: 1 June 2026

Last Reviewed: May 2026

Governing Law: Republic of India — Mumbai Courts

Platform: www.aadaten.com

1. Overview

Aadaten Private Limited is committed to ensuring a fair, transparent, and timely resolution of all return, refund, and cancellation requests. This Policy governs all purchases made through aadaten.com, the Aadaten mobile app, Aadaten Stores (Retail), and Cloud Kitchen/Dine-In orders.

This Policy is compliant with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

2. Return Eligibility — Category-Wise

The standard return window is 3 (three) days from the date of delivery. Category-specific exceptions are as follows:

Category

Return Window

Conditions

Apparel (Couture & Accents)

3 days

Unwashed, unworn, original tags attached, original packaging.

Living Atelier (Cookware, Home)

3 days

Unused, original packaging intact, no scratches/damage by buyer.

Wellness & Beauty (sealed)

3 days

Sealed and unopened only. Opened cosmetics are non-returnable.

Pure Pantry — Packaged Food

3 days

Damaged/defective/wrong item only. Not returnable if opened.

Fresh/Perishable Food

Non-returnable

Report damage/wrong item within 12 hours of delivery with photo.

Cloud Kitchen / Dine-In Orders

Non-returnable

Wrong or inedible item: report within 2 hours with photo/video.

Electronics & Tech

3 days

Defective/damaged in transit only. DOA (Dead on Arrival) with unboxing video.

Jewellery (Pure Jewellery)

3 days

Original packaging, certificate of authenticity intact. No alterations.

Spiritual / Puja Items

3 days

Unused, original packaging only.

Digital Products (Wisdom Digital)

Non-returnable

No refund after digital content is accessed/downloaded.

Exhibition Stall Bookings

See Exhibition Policy

Governed by Exhibition Stall Booking Terms separately.

Lifestyle Concierge Services

Non-returnable

Service bookings: See individual service T&Cs.

3. Non-Returnable Items (Absolute)

The following items are non-returnable under any circumstances (except in case of delivery of a wrong item or item damaged in transit, which must be reported within 12 hours of delivery with photographic evidence):

Any food item that has been opened or consumed.

Personal care, cosmetics, and hygiene products that have been opened or used.

Earrings, nose pins, and intimate apparel (for hygiene reasons).

Custom-made, personalised, or made-to-order items.

Perishable items including fresh fruits, vegetables, dairy, and baked goods.

Digital products (ebooks, videos, courses) once accessed.

Items explicitly marked 'non-returnable' on the product listing.

4. How to Initiate a Return

Log in to your Aadaten account and go to 'My Orders'.

Select the relevant order and click 'Request Return'.

Select the return reason and upload photos/video of the item and packaging (mandatory).

Aadaten will approve or reject the return request within 48 hours.

If approved, a reverse pickup will be scheduled within 2–4 business days. Keep the item in its original packaging.

Refund is initiated within 2 business days of the returned item being received and verified at our facility.

Alternatively, email legalsupport@aadaten.com with your Order ID, photos, and return reason.

5. Refund Timelines

Original Payment Method

Refund Timeline (after return receipt)

UPI

3–5 business days

Credit / Debit Card

5–7 business days

Net Banking

5–7 business days

Wallets (PhonePe, Paytm, etc.)

1–3 business days

Cash on Delivery

Refund to Bank Account: 5–7 business days (NEFT/IMPS)

Bank Transfer (B2B)

7–10 business days

Aadaten may offer, at its discretion, an Aadaten Store Credit as an alternative to a cash refund, redeemable on the next purchase. Acceptance of Store Credit is voluntary.

6. Cancellation Policy

6.1 Buyer Cancellation

Orders can be cancelled for free within 1 hour of placing the order, before dispatch.

After 1 hour but before dispatch: Cancellation may be permitted at Aadaten's discretion. A refund will be issued in full.

After dispatch: Cancellation is not permitted. Please initiate a return upon delivery.

Cloud Kitchen / Dine-In orders: Cancellation is permitted within 5 minutes of placing the order. After 5 minutes, the order is typically in preparation and cannot be cancelled.

6.2 Aadaten-Initiated Cancellation

Aadaten or a Seller may cancel an order due to: product being out of stock, pricing error, payment failure, or inability to deliver to the specified location. A full refund will be issued within 2–3 business days.

7. Damaged or Defective Items

If you receive a damaged, defective, or wrong item, you must: report within 12 hours of delivery (food/perishables) or 3 days (all other categories); upload unboxing video or photos clearly showing the damage and the product label. Aadaten will arrange replacement or full refund at no additional cost.

8. Retail Store (Aadaten Stores) Return Policy

For in-store purchases at Aadaten Stores: bring the item with the original bill within 3 days of purchase. Item must be unused, in original packaging, and in saleable condition. Food items, opened cosmetics, and earrings are non-returnable in-store.

Aadaten Private Limited | CIN: U47912MH2026PTC469786 | www.aadaten.com

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