Shipping Delivery Policy

This Shipping & Delivery Policy governs all deliveries of physical products ordered through aadaten.com and the Aadaten mobile app. All orders are shipped from Aadaten's or Seller's warehouse/facility. Aadaten currently delivers across India (domestic shipping). International shipping will be activated under the Global Vision vertical — a dedicated International Shipping Policy will be published when activated.

Orders placed before 12:00 PM IST on a business day (Monday to Saturday, excluding public holidays) are typically processed on the same day. Orders placed after 12:00 PM or on Sundays/holidays are processed the next business day. Cloud Kitchen and Dine-In orders: real-time processing — see Section 7.

Zone

States/Cities

Local (Mumbai)

Mumbai, Thane, Navi Mumbai

Zone A

Maharashtra, Gujarat, Goa

Zone B

Delhi, Rajasthan, MP, UP, Punjab, Haryana

Zone C

Karnataka, Tamil Nadu, Andhra, Telangana, Kerala

Zone D

West Bengal, Bihar, Odisha, Jharkhand

Zone E

Northeast states, J&K, Himachal, Uttarakhand

Remote/Non-serviceable Areas

Certain pincodes may not be serviceable

These are estimated timelines. Aadaten does not guarantee delivery within these periods during force majeure events, strikes, natural disasters, or peak season surges (Diwali, Paryushan, etc.).

Free shipping on orders above ₹999 (unless otherwise specified for certain product categories or during promotional periods).

For orders below ₹999, a shipping fee (displayed at checkout) applies and varies by zone and product weight.

COD orders: an additional COD handling fee (₹50–₹100) may apply and will be displayed at checkout.

Bulky or heavy items (furniture, large cookware): additional volumetric freight charges apply as displayed at checkout.

A tracking link will be sent via SMS and email upon dispatch. You can also track your order under 'My Orders' in your account. Aadaten uses third-party logistics partners for delivery. Tracking updates may take 12–24 hours to reflect after dispatch.

If a delivery attempt fails due to incorrect address or the customer being unavailable, the courier will attempt delivery 2 more times over the next 2 business days.

After 3 failed attempts, the order will be returned to Aadaten's facility. A refund (less forward shipping charges) will be issued within 7 business days.

To reattempt delivery after a failed attempt, contact us within 24 hours of the failed attempt.

If you receive a package that is visibly damaged, torn, or tampered with: do not accept it, or if accepted, document with unboxing video immediately. Report within 24 hours to legalsupport@aadaten.com with photos and Order ID. Aadaten will arrange replacement at no cost.

Delivery area for Cloud Kitchen: within applicable delivery radius as shown at checkout (based on your pincode).

Estimated delivery time: 30–60 minutes from order confirmation (varies by location, time of day, and kitchen load).

A delivery fee applies for Cloud Kitchen orders and is displayed at checkout.

Aadaten is not liable for delays caused by traffic, weather, or force majeure.

Aadaten works with reputed courier partners including BlueDart, Delhivery, Ekart, and India Post EMS for standard deliveries. For Cloud Kitchen, Aadaten's own delivery fleet or partner services are used. The selection of courier is at Aadaten's discretion.

Bulk and wholesale orders (Enterprise & Express vertical) are shipped via dedicated freight or FTL/LTL trucking. Delivery timelines for bulk orders are agreed upon at the time of purchase order confirmation. A separate logistics arrangement is made for orders above 50 kg or above ₹50,000 in value.

Aadaten Private Limited | CIN: U47912MH2026PTC469786 | www.aadaten.com