Payment Terms Billing Policy

This Payment Terms & Billing Policy governs all financial transactions made through the Platform at aadaten.com and the Aadaten mobile app. By placing an order, booking a stall, or purchasing any service, you agree to these Payment Terms.

Method

Details

UPI

All UPI-enabled apps (Google Pay, PhonePe, BHIM, Paytm, etc.)

Credit / Debit Cards

Visa, Mastercard, RuPay — processed by Razorpay

Net Banking

All major Indian banks via Razorpay

Digital Wallets

PhonePe, Paytm, Amazon Pay, and other Razorpay-supported wallets

Cash on Delivery (COD)

Available on select pincodes; subject to product category eligibility and order value limits

Bank Transfer (NEFT/RTGS)

Available for Enterprise, Wholesale, and bulk orders above ₹10,000

EMI

Credit card EMI and No-Cost EMI (select banks) — availability shown at checkout

All online payment transactions are processed through Razorpay Payments Private Limited, a PCI-DSS Level 1 certified payment gateway. By using the Platform, you also agree to Razorpay's Terms of Service and Privacy Policy.

Aadaten does NOT store your full credit/debit card number or CVV at any time.

Card details are tokenised per RBI Card-on-File Tokenization Circular (effective 1 October 2022). Tokens are managed by Razorpay.

Aadaten has no visibility into your complete card number beyond the last 4 digits.

All prices displayed on the Platform are in Indian Rupees (INR) and are inclusive of applicable GST unless otherwise stated.

Aadaten's GSTIN: 27ABFCA2713H1ZX. A GST-compliant tax invoice is generated for every paid transaction and is accessible under 'My Orders' in your account.

Applicable GST rates vary by product category (e.g., food items at 5% or 12%; cosmetics/apparel at 12% or 18% as per GST schedules).

For B2B/Enterprise buyers registered for GST: your GSTIN must be provided at checkout to receive a B2B tax invoice eligible for input tax credit.

COD is available for eligible orders (typically up to ₹5,000 — limits are displayed at checkout).

A COD handling fee is applicable and displayed at checkout before order confirmation.

COD is not available for: digital products, subscription services, exhibition stall bookings, Enterprise orders, and orders to certain remote pincodes.

For COD returns/refunds, the refund will be credited to your provided bank account (NEFT/IMPS) within 5–7 business days. Cash is not refunded in person.

If your payment fails, no amount is debited. If an amount is debited and the order is not confirmed, it will be automatically reversed to the original payment method by Razorpay within 5–7 business days. If you experience any issue with a payment reversal, contact legalsupport@aadaten.com with your transaction ID and bank reference number.

For subscription services under Global Vision and recurring orders: Aadaten follows RBI's e-Mandate framework for auto-debit. You will receive a pre-debit notification at least 24 hours before each auto-debit. You may modify or cancel your auto-debit mandate at any time via your account settings or by contacting us. Cancellation of a subscription mandate does not cancel pending orders already in fulfilment.

A GST-compliant tax invoice is automatically generated and made available under 'My Orders' within 24 hours of order confirmation. For Exhibition stall bookings, a booking receipt and separate GST invoice are issued. For Dine-In and Cloud Kitchen orders, a digital receipt is issued via email/SMS. For Enterprise/B2B orders, invoices are issued within 2 business days of order confirmation.

If you believe a charge on your card is incorrect or unauthorised, contact legalsupport@aadaten.com before raising a chargeback with your bank. Aadaten will investigate and resolve payment disputes within 7 business days. Raising a chargeback without first contacting Aadaten may result in temporary account suspension pending investigation.

All transactions on the Platform are currently in Indian Rupees (INR). International currency support will be enabled under the Global Vision vertical in future phases.

Aadaten Private Limited | CIN: U47912MH2026PTC469786 | www.aadaten.com