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Instore Purchase Exchange Policy

Instore Purchase Exchange Policy

Effective Date: 1 June 2026

Last Reviewed: May 2026

Governing Law: Republic of India — Mumbai Courts

Platform: www.aadaten.com

1. Scope

This Policy applies to purchases made at Aadaten Stores (physical retail stores). For online purchases, see the Return, Refund & Cancellation Policy.

2. Return & Exchange Window

Items purchased in-store may be returned or exchanged within 3 days of purchase, subject to the conditions below. Proof of purchase (original bill) is mandatory.

3. Conditions for Return/Exchange

Item must be unused, undamaged, in original packaging, with all tags attached.

Bill/receipt must be presented.

Food items, perishables, and opened products: Non-returnable.

Cosmetics, personal care (opened): Non-returnable.

Earrings, nose pins, and intimate apparel: Non-returnable for hygiene reasons.

Items marked 'Final Sale' or 'Non-Returnable' at the point of purchase: Non-returnable.

4. Refund Method

Original Payment

Refund Method

Cash

Cash refund at store

Card (Debit/Credit)

Reversal to original card (3–7 business days)

UPI

Reversal to original UPI ID (1–3 business days)

Wallet

Wallet reversal (1–3 business days)

Store Credit: Aadaten may offer Store Credit (redeemable at any Aadaten Store) as an alternative to a cash/card refund. Acceptance is voluntary.

5. Defective Products

If a product purchased in-store is found to be defective, report within 3 days of purchase with the bill. Aadaten will replace the defective item or issue a full refund.

6. GST on Returns

Where a refund is issued for a returned product, the corresponding GST component is also refunded. Aadaten will issue a Credit Note per GST regulations for in-store returns.

Aadaten Private Limited | CIN: U47912MH2026PTC469786 | www.aadaten.com

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