Deliver to: India
Track Order
In-Person Payments
🏬Pay at StoreScan or enter store code 🍽Pay at RestaurantSettle your table bill
Vistaar — Beyond the Store
EEnterpriseBulk & wholesale products RAadaten Retail StoreVisit our physical stores QExpressQuick-delivery products FJain Food FestivalEvents, editions & exhibitors
For Sellers
✦RegisterStart selling — free to begin ↳LoginAccess your seller dashboard
Help
Choose language
English Gujarati Hindi
Account Wishlist Cart 3

Every product on Aadaten passes the Mother Filter™ — 1,347 ingredients checked, before it earns a Jain Verified badge.
ENTERPRISE EXPRESS JAIN SATVIC ATELIER Global Boxes Local Boxes SELL WITH US
3
English English
Aadaten Private Limited Aadaten Private Limited
Cancel
Expand Menu
0
Sign in
Sign up
English English Gujarati Gujarati Hindi Hindi
3
Shopping cart
You have saved ₹0.00 !
Product
Tomato Soup.(pack of 2).
x 1 ₹420.00
Product
Pav Bhaji(pack of 2)
x 1 ₹398.00
Product
Breakfast Delight Combo(2poha,2 upma)
x 1 ₹398.00
Subtotal : ₹1,216.00
Expand cart
Proceed to checkout
AHIMSA SUIT PURE PANTRY LIVING ATELIER WELLNESS LABS COUTURE & ACCENTS LIFESTYLE CONCIERGE
1,347 Ingredients verified · Mother Filter certified
Aadaten Private Limited
Click to view

Grievance Redressal Policy

Grievance Redressal Policy

Effective Date: 1 June 2026

Last Reviewed: May 2026

Governing Law: Republic of India — Mumbai Courts

Platform: www.aadaten.com

1. Commitment

Aadaten Private Limited is committed to fair, prompt, and transparent resolution of all grievances raised by Users, Sellers, Exhibition Visitors, Exhibitors, Restaurant & Cloud Kitchen Customers, and any other stakeholders of the Platform. This Policy is established in compliance with the Consumer Protection (E-Commerce) Rules, 2020 (Rule 6), the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023.

2. Grievance Officer — Mandatory Disclosure

Name

Nirav Shah

Designation

Director — Aadaten Private Limited

Email

legalsupport@aadaten.com

Office Address

509, Krishna Bhavan, Ground Floor, S.V.P. Road, Opera House, Mumbai – 400004, Maharashtra

Operating Hours

Monday to Saturday, 10:00 AM – 6:00 PM IST (excluding public holidays)

Acknowledgement SLA

Within 48 hours of receipt of grievance

Resolution SLA

Within 30 calendar days of acknowledgement

The Grievance Officer has been duly authorised by Aadaten's Board of Directors to receive, investigate, and resolve grievances on behalf of the Company.

3. Types of Grievances Covered

Order-related: Non-delivery, delayed delivery, wrong item delivered, damaged item.

Product quality: Ingredient non-compliance, adulteration, packaging defect, short weight.

Refund-related: Refund not received, incorrect refund amount.

Account-related: Unauthorised access, account suspension, billing disputes.

Seller conduct: Seller misrepresentation, Jain ingredient policy violation, abusive communication.

Privacy & data: Suspected data breach, unauthorised use of personal data, requests for data access/erasure.

Marketplace: Counterfeit or infringing products, IP violations.

Exhibition: Stall booking disputes, cancellation refunds, venue complaints.

Restaurant/Cloud Kitchen: Food safety concerns, order accuracy, hygiene.

Any other concern relating to the use of the Platform.

4. Grievance Submission Process

Step 1 — Self-Service: Log in to aadaten.com > 'My Orders' > raise a return/complaint request. Most standard order issues are resolved at this stage within 24–48 hours.

Step 2 — Customer Support: Contact Aadaten Customer Support via WhatsApp (9004444039) or email (legalsupport@aadaten.com) with your Order ID and issue description.

Step 3 — Formal Grievance: If the issue is not resolved in Steps 1–2, submit a formal grievance to the Grievance Officer at legalsupport@aadaten.com with subject line: 'FORMAL GRIEVANCE — [Order ID / Issue Type]'.

Step 4 — Escalation: If the Grievance Officer's resolution is unsatisfactory, you may approach the Consumer Disputes Redressal Forum (District/State/National as applicable under the Consumer Protection Act, 2019) or the Data Protection Board of India (for privacy matters).

5. Response & Resolution Timeline

Action

Timeline

Acknowledgement of formal grievance

Within 48 hours of receipt

Interim response / investigation update

Within 10 business days

Final resolution

Within 30 calendar days of acknowledgement

Refund processing (where applicable)

Within 3–7 business days after resolution

Complex cases (e.g., Seller fraud, large-value disputes, legal proceedings) may require additional time beyond 30 days. The Grievance Officer will communicate expected timelines in such cases.

6. Seller / Vendor Grievances

Sellers with grievances related to account suspension, commission disputes, payout delays, or listing violations may submit a formal grievance to legalsupport@aadaten.com with subject line 'SELLER GRIEVANCE — [Seller ID / Issue]'. The same 48-hour acknowledgement and 30-day resolution SLA applies.

7. Exhibition & Event Grievances

Grievances relating to exhibition stall bookings, cancellations, or event conduct should be submitted to legalsupport@aadaten.com with subject line 'EXHIBITION GRIEVANCE — [Edition Number / Issue]' within 7 days of the event.

8. Limitation

The Grievance Officer cannot override applicable Indian laws, court orders, or regulatory directives. The Grievance Officer's resolution is binding on Aadaten but Users retain the right to approach statutory consumer forums and courts.

9. Annual Report

In compliance with the IT Intermediary Guidelines, 2021, Aadaten will publish a monthly/annual Grievance Report on the Platform (as required) detailing the number and category of grievances received and resolved.

Aadaten Private Limited | CIN: U47912MH2026PTC469786 | www.aadaten.com

Aadaten Help
Ask me anything. I will answer from FAQs.