Fssai Food Safety Policy

Aadaten Private Limited operates as a Food Business Operator (FBO) under the Food Safety and Standards Act, 2006 (“FSS Act”) in respect of its Cloud Kitchen, Dine-In Restaurant, Chai Coffee, Jain Food Festival, and food product listings on the marketplace. Aadaten’s FSSAI license application is currently in process. The applicable FSSAI license number(s) will be prominently displayed on all relevant pages of the Platform, physical premises, and product packaging immediately upon receipt, as required by law and in full compliance with FSSAI regulations.

All third-party Sellers listing food or beverage products on the Platform must display their valid FSSAI license or registration number on their product listings and in their Seller profile. Failure to do so will result in product delisting.

Aadaten acknowledges and implements the FSSAI advisory issued to e-commerce Food Business Operators in December 2024. Specifically:

Last-Mile Delivery Personnel Training: Aadaten’s delivery personnel are trained in food safety and hygiene practices as per FSSAI’s FoSTaC (Food Safety Training and Certification) guidelines.

Accurate Product Claims: Aadaten verifies Seller product claims and reserves the right to remove listings with false health, nutritional, or Jain-compliance claims.

Minimum Shelf Life / Expiry Display: All food product listings on the Platform must display the minimum remaining shelf life at the time of expected delivery and the expiry date.

FSSAI Hygiene Rating Display: Where applicable, Aadaten’s hygiene rating will be displayed at the physical premises and on the Platform upon receipt of the formal rating from FSSAI.

Warehouse Hygiene: Aadaten’s cloud kitchen and storage facilities are maintained in compliance with Schedule 4 of the FSS (Licensing & Registration) Regulations, 2011.

Sellers of food products must hold a valid FSSAI license (Central or State, as applicable based on turnover and business type) or FSSAI Basic Registration for small businesses.

Sellers must comply with the FSS (Food Product Standards and Food Additives) Regulations, 2011, and the FSS (Labelling and Display) Regulations, 2020.

Mandatory label information for packaged food: Product name, list of ingredients, nutritional information (per 100g/ml), FSSAI license number, manufacturer name and address, net weight, best-before/expiry date, batch number, country of origin, allergen declaration.

For Jain-certified products: additionally display Jain Certified badge as per Aadaten Jain Policy.

No use of non-permitted food colours, flavours, or additives as per FSS (Permissible Additions of Flavours in Food Products) Regulations.

Aadaten requires all Sellers to declare the presence of the following major allergens on product listings (as per FSS Labelling Regulations 2020):

Cereals containing gluten (wheat, rye, barley, oats, spelt).

Crustaceans and shellfish.

Eggs and egg products.

Fish and fish products.

Peanuts (groundnuts) and products thereof.

Soya and products thereof.

Milk and dairy products (including lactose).

Tree nuts (almonds, cashews, walnuts, pistachios, etc.).

Sesame seeds and products thereof.

Sulphur dioxide and sulphites at concentrations > 10 ppm.

Cross-contamination warnings (‘May contain traces of…’) must also be disclosed where applicable.

If you receive a food product that appears spoiled, incorrectly labelled, contaminated, or non-compliant with the Jain Ingredient Policy, report immediately to: legalsupport@aadaten.com | Subject: ‘FOOD SAFETY COMPLAINT — [Order ID]’. Aadaten will investigate within 48 hours and file a report with FSSAI if the complaint meets the threshold for regulatory reporting under the FSS Act. Sellers whose products generate food safety complaints may be suspended pending investigation.

Cloud Kitchen operations are conducted in compliance with applicable FSSAI licensing requirements. The FSSAI license number will be displayed on the Platform and all packaging upon receipt.

All meals are prepared using Jain-compliant ingredients as per the Jain Ingredient Policy.

Separate utensils and preparation zones are maintained for different dietary preparation requirements.

Packaging is food-grade, tamper-evident, and appropriately labelled with preparation time and delivery window.

Aadaten Private Limited | CIN: U47912MH2026PTC469786 | www.aadaten.com