Cloud Kitchen Delivery Terms

Aadaten’s Cloud Kitchen prepares and delivers freshly cooked Jain meals directly to your door. All meals are prepared in compliance with the Aadaten Jain Ingredient & Purity Policy. Cloud Kitchen services are available on select days and delivery areas as displayed at checkout.

Orders must be placed by the cutoff time displayed on the Platform (typically 30–45 minutes before the preferred delivery slot).

Orders are confirmed upon payment. A confirmation message is sent via SMS/WhatsApp.

Modification of orders is permitted within 5 minutes of placement. After 5 minutes, preparation may have commenced and modifications cannot be guaranteed.

Cloud Kitchen deliveries are available within the delivery zones displayed at checkout based on your pincode. A delivery fee applies (displayed at checkout). Minimum order value applies (as displayed). Orders outside the serviceable zone will not be processed.

Estimated delivery times are displayed at checkout (typically 30–60 minutes from order confirmation). These are estimates only and may vary due to kitchen load, traffic, weather, or force majeure. Aadaten is not liable for delays beyond its reasonable control.

All food is packed in food-grade, tamper-evident packaging labelled with the item name, preparation date and time, best-before time (typically same day for hot meals), allergen information, and the FSSAI license number (displayed upon receipt of FSSAI license). Consume hot meals within 2 hours of delivery for best safety and quality.

Cancellation is free within 5 minutes of placing the order.

After 5 minutes: If food preparation has not commenced, cancellation may be considered at Aadaten’s discretion.

Once food is dispatched: No cancellation.

Wrong item or clearly inedible meal: Report with photo/video within 2 hours of delivery. Aadaten will either re-deliver or issue a full refund within 24 hours.

Late delivery beyond 90 minutes: Contact us — we will review and may offer a partial refund or store credit at our discretion.

Aadaten’s Cloud Kitchen operates in compliance with applicable FSSAI licensing requirements. The FSSAI license number will be displayed on the Platform and on all packaging immediately upon receipt of the license from the licensing authority. The Cloud Kitchen is subject to periodic FSSAI inspections and adheres to Schedule 4 hygiene standards.

Aadaten Private Limited | CIN: U47912MH2026PTC469786 | www.aadaten.com