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Anti Spam Communications Policy

Anti Spam Communications Policy

1. Aadaten's Commitment to Respectful Communication

Aadaten is committed to sending only relevant, meaningful, and consented communications to its community. In keeping with the Jain principle of Aparigraha (taking only what is needed), Aadaten will never overwhelm your inbox, WhatsApp, or SMS with unnecessary messages.

2. Types of Communications

Type

Channel

Order confirmations & updates

SMS, Email, WhatsApp

Delivery tracking

SMS, Email

Tax invoices

Email

Grievance updates

Email

Exhibition invitations

Email, WhatsApp

New product launches

Email, WhatsApp

Offers & promotions

Email, SMS, WhatsApp

Paryushan/festival greetings

WhatsApp Community

3. Opt-In & Opt-Out

Marketing communications are sent only to Users who have opted in during registration or at a later stage.

Opt-out: You may unsubscribe from marketing emails via the 'Unsubscribe' link in any email. For WhatsApp marketing, reply 'STOP' or exit the community. For SMS, reply 'STOP' to any marketing SMS.

Opt-out from marketing does not affect transactional communications.

Processing time for opt-out: 5 business days.

4. Anti-Spam Commitment

Aadaten will never sell, rent, or share your contact details with third parties for their marketing purposes.

Aadaten will never send bulk unsolicited SMS or email ('spam').

Marketing WhatsApp messages are sent only through official Aadaten-registered business accounts.

Frequency: Aadaten limits marketing communications to a maximum of 2 per week per channel.

5. Compliance

Aadaten's communications practices comply with the Telecom Commercial Communications Customer Preference Regulations (TCCCPR) 2018 (TRAI) for SMS and the DPDP Act, 2023 for email and digital communications.

6. Reporting Unwanted Communications

If you receive a communication from an entity falsely claiming to be Aadaten (phishing, impersonation), report immediately to legalsupport@aadaten.com with subject 'Spam/Phishing Report'. Do not click any links in suspicious messages.

Aadaten Private Limited | CIN: U47912MH2026PTC469786 | www.aadaten.com

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